as well as hidden costs that can slow business Lengthy completion times Validation and error checking Data re-keying Physical routing time Complex approval chains Data aggregation across forms Ĭost of Forms A single paper form costs $30-$165 to use, enter, process and retain $22.5B is spent on pre-printed forms in the US alone 30% of pre-printed forms are wasted The costs of using and processing paper forms in many organizations today is staggering:Ĭost of Forms High degree of errors and rework Form users fill out forms incorrectly or illegibly Data entry personnel re-key data into backend systems incorrectly Optical Character Recognition (OCR) scanners read incorrectly Mailing or faxing time lengthens business processes Increased call center / Support costs Lack of ‘wizards’ or business logic in paper forms causes increased calls to support centers for clarification Incomplete or illegible forms require outbound calls to resolve Difficulty proving regulatory compliance Difficult to link forms, signatures, and attachments throughout an end-to-end business transaction Decreased business flexibility Updating, printing, and distributing new paper forms is costly Transition to new forms creates a window of increased errors and rework while both ‘old’ and ‘new’ forms must be accepted Paper Driven Processes Incur traditional costs … Paper and printing Unused form disposal Archival and storage. Kemal Danisman, Lotus Technical Sales, United Kingdom Summer 2007 IBM Lotus Workplace Forms™ ibm.com /software/formsĪgenda Business Value of Workplace Forms Case Studies / references IBM Lotus Workplace Forms e-form Components Solution Suite Architecture Integration Scenarios XForms & XFDL Forms Services Framework
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